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Quality Management

"Quality First"

OSRAM is synonymous with innovative, tailor-made products and solutions that are extremely high quality and reliable. To continue meeting these requirements while product complexity is increasing and product development cycles are shrinking, we rely on our “Quality First” culture.

By offering reliable products, prompt delivery, and dependable support we aim to satisfy our customers’ high expectations. To do this, we are focusing on comprehensively enhancing preventive quality management throughout the OSRAM Licht Group. This can only be effective if quality management and consistent attention to quality permeate all processes throughout a product’s life cycle, from the original idea until it is phased out.

All our main sites are certificated

ISO 9001

OSRAM meets the highest quality standards which are certified according to ISO 9001 and ISO TS 16949 by external agencies each year. OSRAM was completely successful in all certified areas. Focusing on the technological change to innovative LED-based products with short development cycles, OSRAM has once again developed and strengthened quality management in the last fiscal year in the areas of development quality and supplier quality.

We regularly check whether our management guidelines are put into practice so that sustainability is ensured. We discuss our results and quality management performance with top management both on a local and company level, and continue to develop our systems continually and sustainably.

The quality of our products is ensured and constantly improved by our high quality management standards, which results in a sustainable reduction in the complaints rate of our products while increasing customer benefits at the same time.

In case of need, certificates can be requested from the following address: sustainability@osram.com